Cathy's Art* Whimsical Nature Artist
Refund policy
Returns and Refunds Policy
At Cathy's Art*, we want you to love everything you receive. Please read our returns policy carefully as it varies depending on the type of product purchased.
Original Artworks
As all original paintings and artworks are one-of-a-kind, hand-painted pieces, we take great care in packaging every original to ensure it arrives safely.
If you are not completely satisfied with your original artwork, you may return it within 14 days of receipt, provided it is in its original condition and packaging. Please contact us at mailto:cathysartx@outlook.com to initiate a return. Return shipping costs are the responsibility of the buyer, and we recommend using a tracked and insured service as we cannot accept responsibility for items lost or damaged in transit.
Please note that commissioned artworks are non-returnable, as these are personalised pieces created specifically for you. This does not affect your statutory rights under the Consumer Rights Act 2015.
In the rare event that an original artwork arrives damaged, please contact us as soon as possible and within 30 days of receipt with photos of the damage. We will offer a full refund or, if you would prefer, we can discuss commissioning a similar new original. Please note that as all works are hand-painted, any new piece will be unique and not an exact replica.
Prints, Gifts and Other Items
We accept returns on prints and gift items within 14 days of receiving your order, provided items are unused and in their original packaging. You will need your receipt or proof of purchase. Please note that return shipping costs are the responsibility of the buyer.
To start a return, please contact us at mailto:cathysartx@outlook.com Once your return is accepted, we will provide instructions on how to send your item back. Items sent back without prior authorisation will not be accepted.
Damaged or Faulty Items
Please inspect your order upon arrival and contact us as soon as possible and within 30 days of receipt at mailto:cathysartx@outlook.com with photos, if anything arrives defective, damaged, or incorrect. We will arrange a replacement or full refund and cover any associated return postage costs.
Sale Items and Gift Cards
Sale items and gift cards are non-refundable unless the law requires otherwise. This does not affect your statutory rights.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please bear in mind it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at mailto:cathysartx@outlook.com
EU Customers
If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase. Return shipping costs for EU returns are the responsibility of the buyer.